Support

Have a problem or a question? Write to support@duenex.app. We reply as soon as we can.

Frequently asked questions

I’m not getting reminders

Check in your phone’s Settings → Notifications → Duenex that notifications are allowed, and that Do Not Disturb or a Focus mode is not blocking them. In Duenex, open More and check that reminders are on and the time is what you want.

The email with the code doesn’t arrive

Check your spam and Promotions folders too. Then tap “Send the code again” in the app. If it still doesn’t arrive, write to us.

I forgot my password

On the sign-in screen tap “Forgot your password?”: we email you a code, which you use to choose a new password.

How do I delete my account and my data?

In the app: More → Delete my account. The account, cloud data and attachments are deleted. Data on your phone stays until you delete it (More → Delete all my data). If you can’t, write to us from the address you used to create the account.

Can I use Duenex without an account?

Yes. Without an account your data stays only on your phone: if you change or lose it, it can’t be recovered. With an account you find it on another phone.

About your data: privacy policy.